Help Desk Team Lead

The MNS Team Lead will lead a team of IT Specialists, supporting client infrastructure and providing technical expertise. This role combines leadership, project support, asset tracking, and continuous service improvement. The ideal candidate is highly technical, solutions-oriented, and skilled in developing others. The company aims to provide comprehensive employee benefits.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, or equivalent experience
• Minimum 5 years in an IT support or help desk environment
• Minimum 2 years of team leadership or IT Help Desk Management experience
• Strong knowledge of IT infrastructure: servers, networks, firewalls, and enterprise support tools
• Ability to mentor and guide Help Desk personnel
• Proven ability to communicate effectively with technical and non-technical audiences
• Experience with help desk systems (e.g., ConnectWise, ServiceNow, etc.)
• Strong multitasking and time management skills
• Valid driver’s license and reliable form of transportation

Benefits

• GROUP HEALTH INSURANCE
• EMPLOYER-PROVIDED LIFE/AD&D INSURANCE
• EMPLOYER-PROVIDED LTD
• FINANCIAL ADVISORY SERVICES
• PERMISSIVE TIME OFF POLICY
• PARENTAL LEAVE
• FITNESS CENTER
• 401K PLAN
• PERMISSIVE TIME OFF