Help Desk Team Lead

Zopa is seeking a Help Desk Team Lead to support a team of over 500 users across multiple locations. The role involves leading a team, resolving technical issues, and ensuring smooth operation of the helpdesk. Zopa values a supportive and collaborative environment, offering opportunities for growth and impact.

Requirements

• Experience leading a service desk team in a fast-paced environment (500+ users)
• Proficiency with ITSM tools like Jira, ServiceNow, or Halo
• Knowledge of Office 365, Active Directory, endpoint management tools (Jamf, Intune, Tanium)
• Strong grasp of ITIL-aligned practices (Incident, Change, Problem)
• Skilled in analysing ticket data with Excel
• Customer-first communication