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General Dynamics Information Technology
Help Desk Team Lead - TS/SCI with Polygraph
Join General Dynamics IT as a Help Desk Team Lead in McLean, VA. Leverage ServiceNow for IT support, lead a team, and enjoy great benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 6, 2025
Transform technology into opportunity as a Help Desk Team Lead with GDIT. A proactive and customer-focused Help Desk Team Lead is needed to oversee the frontline IT support team. The ideal candidate will have a solid background in Microsoft technologies and a passion for delivering exceptional customer service.
Requirements
- 5+ years of related experience
- Strong knowledge and hands-on experience with Microsoft 365
- Strong knowledge and hands-on experience with IT hardware and software
- Working knowledge of Microsoft Azure
- Working knowledge of VTC systems
- Excellent interpersonal and communication skills
- Familiarity with ticketing systems such as ServiceNow
- Ability to multitask, prioritize, and manage time effectively
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities
- Cutting-edge technology
- Paid vacation and holidays
Requirements Summary
5+ years of experience in Help Desk or IT Support role, with at least 1 year in a leadership capacity, and some experience in a SCIF environment. Strong knowledge of Microsoft 365, IT hardware and software, and Microsoft Azure
Apply now
McLean
|
Virginia
United States
Mid-Level
In-Person
Full Time
119870-162178 USD/year
