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EXECUTIVE 1 HOLDING COMPANY
Help Desk Tech Support I
Help Desk Tech Support I at Executive 1 Holding Company in Atlanta, GA. Diagnose/resolve IT issues for 22K+ customers via phone, email, web. Remote assistance support. Requires customer service excellence, PC troubleshooting, Windows knowledge, problem management software experience. Medical, dental, vision, PTO, 401(k).
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
March 27, 2024
Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network.
Requirements
- core competencies of communication, leadership, ability to drive change, innovative outlook, and problem analysis
- excellent customer service skills and call tracking/problem management software experience
- excellent problem-solving skills and a broad understanding of relationships between hardware and applications
- proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10
- professional attitude, company focus, and strong work ethic
Benefits
- Medical, Dental, and Vision Coverage
- PTO
- Paid Federal Holidays
- 401(k) Matching
Requirements Summary
Help Desk Technicians should have a HS Diploma or GED, excellent customer service skills, and experience with call tracking/problem management software
Apply now
Atlanta
|
Georgia
United States
Entry Level
In-Person
Full Time
35000-35000 USD/year
