Help Desk Technical Writer

Leidos has an exciting opportunity for a Technical Writer on the Knowledge team to support our customer. The role supports the End-User Centric IT Support 2 (ECIS 2) contract for the Centers for Medicare and Medicaid Services (CMS).

Requirements

• Bachelor's degree in a related discipline (e.g., IT, Technical Writing, English, or Communications)
• 2 or more years of prior relevant experience
• Prior experience supporting the CMS customer and a strong understanding of the customer's environment
• At least 1 year of experience using the ServiceNow platform
• Ability to communicate effectively
• Ability to write effectively
• Analytical skills
• Listening skills
• Collaboration skills
• Ability to maintain a steady pace of working throughout the day
• Ability to work independently with minimal assistance from peers and POCs
• Ability to correctly prioritize your daily work with the priorities of the team’s work load in mind and independently meet deadlines
• Ability to switch focus, take on ad-hoc tasks, and change priorities on short notice
• Must have basic Word, Excel and PPT skills
• Must be able to obtain and maintain a Public Trust clearance

Benefits

• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year
• Eleven (11) paid holidays per year
• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
• Ongoing training to support your success
• Discounted Leidos stock purchase and other Employee Discounts