Help Desk Technician

Serve as the first point of contact for users with technical assistance via various channels (phone, email, in-person). Diagnose and troubleshoot hardware, software, and network issues. Install, configure, and update systems, manage support tickets, and maintain documentation.

Requirements

• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and update operating systems, applications, and system components.
• Manage and resolve support tickets using a help desk or IT service management system.
• Educate users on best practices for system usage and security.