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Abacus Technology Corporation
Help Desk Technician
Join Abacus Technology as a Help Desk Technician at Marine Corps Base Quantico, VA. Leverage ServiceNow for IT support, ticket management, and compliance.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 1, 2025
Abacus Technology Corporation is seeking a Help Desk Technician to provide ongoing support for end users, including incident management, IT infrastructure support, and customer service. This role requires a customer-focused approach to problem resolution and ensuring system operation, security, and data protection. The position involves managing tickets, troubleshooting technical issues, and ensuring compliance with security policies.
Requirements
- 5+ years experience in a help desk or technical support role
- Certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements)
- Experience managing ticket resolution ITSM, such as Remedy or ServiceNow
- Strong desktop application administration experience
- Experience with Active Directory
- Experience imaging of workstations
- Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
- Experience with Intune devices and Intune software on mobile devices
- US citizenship and current Top Secret clearance with SCI access (TS/SCI)
Requirements Summary
5+ years experience in tech support, IAT Level II certification, and ServiceNow or Remedy experience. Strong admin skills, including Microsoft Office, Active Directory, and mobile device management
Apply now
Marine Corps Base Quantico
|
Virginia
United States
Mid-Level
In-Person
Full Time
