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Abacus Technology
Help Desk Technician
Join Abacus Technology as a Help Desk Technician in Quantico, VA. Leverage ServiceNow for ITSM, providing support for AFOSI. Requires 3 years tech support, IAT Level II.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
February 13, 2025
Abacus Technology seeks a Help Desk Technician with Local Registration Authority (LRA) or Trusted Agent (TA) experience to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA. The technician will provide ongoing support, monitoring, and lifecycle management of incident tickets, and deliver comprehensive customer IT support.
Requirements
- 3 years’ experience in technical support
- 2 years of service desk experience
- PKI/LRA experience
- Certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements)
- ITIL v3 or v4 Foundations
- Experience with Active Directory
- Experience managing ticket resolution ITSM, such as ServiceNow and Remedy
- Experience with mobile device management
- Experience with iPhone mobile devices and PureBred software for mobile device management
- Experience with Blackberry Unified Endpoint Management software on mobile devices
Benefits
- No benefits specified
Requirements Summary
3 years of technical support experience, 2 years of service desk experience, PKI/LRA experience, and certification at IAT Level II required
