Help Desk Technician

Resource Management Concepts, Inc. (RMC) is hiring a Help Desk Technician to provide technical support, maintain a professional relationship with customers, and document internal procedures.

Requirements

• One (1) year of Systems Administration and/or IT Help Desk Experience.
• Effective use of Help Desk tracking and ticketing system(s); tracking technical issues using ServiceNow and other ticketing systems; maintaining historical records and related documentation to ensure timely resolution.
• Diagnose data communications problems using specialized tools, test equipment and software utilities.
• Installation and configuration of new workstations, peripheral equipment, and software.
• Ability to lift up to 50 pounds.

Benefits

• Competitive paid vacation package with 11 paid federal holidays.
• High-quality, low-deductible healthcare plans.
• Pet insurance.
• Competitive 401K package.