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Abacus Technology
Help Desk Technician
Help Desk Technician at Abacus Technology (Quantico, VA). Provide technical support using ServiceNow ITSM ticket management, Active Directory, and mobile device administration. Requires 3+ years experience, Security+ certification, and desktop/mobile expertise. Competitive benefits included.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 4, 2025
Abacus Technology is seeking a Help Desk Technician to provide technical support for the US Air Force Office of Special Investigations (AFOSI) in Quantico, VA. This is a full-time position.
Requirements
- 3+ years experience in a help desk or technical support role
- Certified at IAT Level II (Security+ or other certification satisfying DoD 8140 certification requirements)
- Experience managing ticket resolution ITSM, such as Remedy or ServiceNow
- Strong desktop application administration experience to include Microsoft Office, web browsers, and anti-virus applications
- Experience with Active Directory
- Experience imaging of workstations
- Experience with mobile device management, issuing devices, administering accounts, and troubleshooting mobile devices
- Experience with iPhone mobile devices and Purebred software for mobile device management
- Experience with Intune devices and Intune software on mobile devices
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
3+ years experience in a help desk or technical support role, certified at IAT Level II, and experience with ITSM, desktop application administration, and mobile device management
