Help Line Agent

WECTEC Staffing Services is seeking a Help Line Agent to provide customer-focused solutions for a highly-valued position within Westinghouse's mission to provide clean energy. The role involves assisting clients with issues via phone, email, and self-service portals, as well as identifying and escalating complex problems to technical support. The company emphasizes diversity, innovation, and employee well-being.

Requirements

• Knowledge of Windows 11 operating system
• Experience with computer hardware/software, iDevices, Tough Books, Windows 10 & 11 OS, MS Office suite, Teams, SharePoint, Active Directory
• Experience with ticketing systems (ServiceNow ticketing system preferred)
• Strong analytical/troubleshooting skills
• Excellent communication skills
• Strong typing, writing, and reading skills
• Ability to work with knowledge process and identify new solutions
• Ability to multitask and work in a 24x7 contact center environment
• Flexibility to support 24x7 shifts during inclement weather
• Ability to work within a time-limited schedule
• Ability to handle customer interactions for longer than 8 hours a day
• Availability for after-hours shifts

Benefits

• Competitive Pay
• Health and Income Protection Benefits
• 401(k) Savings Plan
• Paid Vacations