Helpdesk Analyst (Full-time, Remote) (First Shift 6:00am-2:00pm EST)

Integrity Management Services, Inc. is seeking a Helpdesk Analyst to serve as a liaison between business users, stakeholders, and technologists. The role involves collaborating with the Helpdesk Architect and Leadership team to develop and implement business and technical strategies, creating process models, diagrams, and documenting solutions. This position is ideal for someone with strong communication and analytical skills.

Requirements

• Serve as the primary point of contact for helpdesk support.
• Collaborate with the Helpdesk Architect and Leadership team.
• Gather, track, and analyze requirements from business users.
• Create and maintain process models and diagrams.
• Utilize digital platform tools such as Pega, Appian, Bizagi, ServiceNOW, Workday, Salesforce, AWS, Azure, and others.
• Ensure all helpdesk activities are documented.
• Provide exceptional customer service.
• Assist in the development of helpdesk policies.

Benefits

• Competitive salary
• Opportunity for professional development
• Culture of collaboration and recognition