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EVERIENCE
HelpDesk Applicativo
Join EVERIENCE in Milano as a HelpDesk Applicativo. Support IT requests, manage user accounts, and utilize ServiceNow. 1-2 years experience required. Benefits include apprenticeship and indefinite-term contracts.
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
October 8, 2025
Everience Italia is seeking a passionate technology-focused individual to join their IT team and support a new customer. The role involves handling IT support requests, managing user accounts, and collaborating with internal and external resources to deliver efficient solutions. The company focuses on high-quality IT services and consulting and is rapidly growing.
Requirements
- Handling and resolving ticket level 1 (hardware and software)
- Configuration of workstations and management of user accounts
- Support in the use of IT company applications and tools
- Technical documentation and operational procedures
- Coordination with the II level and external suppliers
- Basic networking (TCP/IP, DNS, DHCP)
- SQL / SQL Server
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- 1 - 2 years of experience in related roles
- Knowledge of ERP Alyante/Gamma (Team System)
- Power BI
- Experience in retail/e-commerce contexts
- English B2
Benefits
- Apprenticeship contract
- Indefinite-term contract
Requirements Summary
1-2 years of IT support experience. Proficiency in Windows, Office 365, and SQL. Experience with ticketing systems is desired
