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Regnology
Helpdesk & Customer Success Operations Agent - Poland
Helpdesk & Customer Success Operations Agent at Regnology, Poland. Support global team using ServiceNow ticketing systems. Requires Bachelor's degree, helpdesk experience, regulatory reporting knowledge, Polish/English fluency. Offers training, international projects, agile culture.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 2, 2025
We are looking for a structured and customer-focused professional to join our global Customer Success team as a Helpdesk & Product Support Specialist.
Requirements
- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field (or equivalent practical experience)
- Experience in helpdesk, customer support or product support is a plus
- Experience with ticketing systems (Jira, ServiceNow)
- Knowledge of regulatory reporting workflows (e.g. FinRep, CoRep, Basel IV, IFRS, QI, FATCA, CRS) is a strong advantage
- Excellent analytical skills and high attention to detail
- Excellent communication skills in Polish and English, both written and verbal
Benefits
- Agile character and culture of innovation
- Opportunity to take on responsibility and participate in international projects
- Buddy-program
- Numerous individual and wide-ranging training opportunities
- Internal mobility initiative
- Positive working atmosphere characterized by a supportive team across different locations and countries and transparent communication across all levels
Requirements Summary
Bachelor's degree, experience in helpdesk or customer support, and knowledge of regulatory reporting workflows are required
