HelpDesk II Level Villanova d'Asti

Join Everience Italia as a HelpDesk Technician to support on-site users at the Villanova d'Asti site. Our client is an Italian operator of integrated logistics seeking to strengthen its IT team.

Requirements

• Experience with ServiceNow, Jira, Remedy, and SAP
• In-depth knowledge of Windows and iOS management
• Planning and managing activities according to priorities and SLA
• Management of users, password reset, and group creation
• Installation, troubleshooting, and management of Office 365 tenant
• Basic network skills and troubleshooting capacity
• Knowledge of main network protocols
• Use of Mobile Device Management consoles
• Support for video conference devices
• Software troubleshooting

Benefits

• Collective Bargaining Agreement (CCNL) Commercio Indeterminato
• Salary related to technical experience examined during the interview (22,000 - 25,000)