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EVERIENCE
HelpDesk IT
Join Everience in Milano as a HelpDesk IT technician for the Milano Cortina 2026 event. Utilize ServiceNow for ticketing, support users, and enhance IT operations.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Incident Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 3, 2025
Everience Italia, a specialist in IT support services and user experience management, is seeking Helpdesk technicians to support IT operations during a major international event (Milano Cortina 2026). The role involves providing excellent technical assistance to users and contributing to the successful technological operations of the event. The position offers a unique, challenging, and international experience.
Requirements
- Knowledge and use of popular ticketing platforms (ServiceNow, Jira, Remedy, Sap)
- Proficiency with main operating systems (mainly Windows and iOS)
- Management and planning of activities according to priorities and SLAs
- Preparation of machinery and inventory control
- Experience with Active Directory and user management
- Installation and troubleshooting of office 365
- Basic networking skills
- Knowledge of main network protocols
- Use of MDM dashboards
- Hardware and Software skills
- Required knowledge of the English language (B2 - C1)
- Working Method: Flexibility in shifts, including evening and night shifts
Benefits
- Fixed-term contract
Requirements Summary
Knowledge of ticketing platforms & MS Office. Must have experience with Active Directory & network troubleshooting. Proficiency in English (B2-C1)
