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EVERIENCE
HelpDesk Roma
HelpDesk Technician at EVERIENCE (Rome). ServiceNow ticketing, Windows/iOS support, Active Directory, Office 365, networking. 2+ yrs IT support required. SLA management, hardware inventory, MDM expertise.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 10, 2025
Everience is an international consulting group that offers digital services enhanced by artificial intelligence and puts people at the center of the AI revolution. We are looking for 3 HelpDesk Technicians to join the dedicated IT support team and provide high-quality assistance service to our clients.
Requirements
- Ticketing Platforms: Experience with ServiceNow, Jira, Remedy, SAP
- Operating Systems: In-depth knowledge of Windows and iOS management
- Activities: Planning and management of activities according to priorities and SLA
- Hardware and Inventory: Preparation of machines and management of warehouse inventory
- Active Directory: Management of users (password reset, group creation and management)
- Office 365: Installation, troubleshooting, and management of the tenant
- Networking: Basic knowledge and troubleshooting capacity of network, knowledge of main network protocols
- MDM: Use of Mobile Device Management consoles
- Video conference device support
- Software troubleshooting
Requirements Summary
2+ years of experience in HelpDesk or IT support, knowledge of ticketing platforms, operating systems, and networking protocols
