Helpdesk Support Specialist

The Helpdesk Support Specialist is responsible for providing frontline technical support to ensure the smooth operation of computer systems, hardware, software, and networks across the organization.

Requirements

• Associate degree in Information Technology or a related field, or equivalent work experience.
• 1–3 years of experience in IT support, helpdesk operations, or a similar technical role.
• Proficiency in Windows and macOS operating systems.
• Working knowledge of Microsoft 365, Active Directory, and remote access tools.
• Familiarity with TCP/IP, DNS, DHCP, and other basic networking concepts.
• Experience with helpdesk ticketing software (e.g., Zendesk, Jira, ServiceNow).
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with discretion.