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City of New York
Helpdesk Support Technician
Join the City of New York as a Helpdesk Support Technician in NYC. Utilize ServiceNow for ticket management and desktop support. High school diploma required.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 2, 2025
The NYC Department of Probation is seeking two Helpdesk Support Technicians to provide technical consultative and administrative work. The incumbents will monitor and manage ServiceNow Helpdesk tickets, provide Helpdesk/desktop support, and troubleshoot technical hardware and software issues.
Requirements
- High school graduation or equivalent
- Three years of experience in community work or community centered activities
- Equivalent education and/or experience
Requirements Summary
High school graduation, 3 years of experience in community work or community centered activities, or equivalent education and/or experience
