Helpdesk Transition Manager - 9 month FTC

The Helpdesk Transition Manager is responsible for planning, coordinating, and executing the transition of IT support services from one location or delivery model to another. The role ensures minimal disruption to business operations and alignment with service quality expectations.

Requirements

• Proven experience managing service or helpdesk transitions in medium-to-large IT environments.
• Management of IT Helpdesk
• Strong understanding of IT service management (ITSM) frameworks, particularly ITIL v3/v4.
• Excellent stakeholder engagement and vendor management skills.
• Experience with service desk tools (e.g., ServiceNow, Freshservice, Jira Service Management).
• Demonstrable project management experience, with the ability to handle multiple concurrent workstreams.

Benefits

• Training, development opportunities, and great benefits