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Citi
HR Connect Inquiry Management Specialist – C09
Join Citi as an HR Connect Inquiry Management Specialist in Heredia, Alajuela. Leverage ServiceNow and Workday skills to support HR inquiries in a dynamic contact center. Competitive salary, growth opportunities, and a diverse work environment await!
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
HR Connect NAM Inquiry Management Specialist processes inquiries from employees and managers on HR-related topics, providing customer support in a contact center environment.
Requirements
- Previous relevant experience in contact center
- Knowledge in Workday and ServiceNow
- Knowledge in HR
- Intermediate/Advance English level (writing and spoken)
- Proficient in Microsoft Office
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
- Experience in customer service
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and development
- Diverse and inclusive work environment
Requirements Summary
Entry-level position, previous contact center experience, proficiency in Microsoft Office, and intermediate/advance English level
