HR Connect Inquiry Management Specialist – C09

HR Connect NAM Inquiry Management Specialist is an entry-level position responsible for providing operations support services, including customer support to employees and managers on HR related topics. The role involves processing inquiries through cases, live chat, and phone calls in a contact center environment.

Requirements

• Previous relevant experience in contact center (desirable)
• Knowledge in Workday and ServiceNow (desirable)
• Knowledge in HR (desirable)
• Intermediate/Advance English level (writing and spoken)
• Proficient in Microsoft Office
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills
• Experience in customer service