HR Employee Experience Center Representative - (B)

The HR Employee Experience Center (EEC) Representative is the first point of contact within the EEC, assisting employees and managers with HR policies, procedures, and guidelines. The role provides timely and effective first-level support for question resolution, researching and resolving issues, and escalating issues as needed.

Requirements

• In-depth knowledge of Dallas College policies, guidelines, and procedures
• Good working knowledge of HR laws and regulations
• Excellent customer relations and conflict management skills
• Strong communication skills, both written and verbal
• Exceptional interpersonal and rapport building skills
• Great active listening and troubleshooting skills
• Strong attention to detail
• Patient and empathetic attitude
• Strong organizational skills
• Strong time management skills
• Adaptability and flexibility
• Able to handle multiples priorities and maintain confidentiality
• Able to work independently and in a diverse team-oriented environment
• Comfortable working in fast-paced environments
• Able to maintain integrity and confidentiality of employee data and records
• Computer literacy

Benefits

• Paid Time Off
• Retirement Plan
• 401k Matching