HR Tech and Workday Operations Manager

The Manager of the Tech Ops Capability Center will build, lead, and scale our new shared services team. This is an exciting opportunity to establish a center of excellence from the ground up.

Requirements

• 8+ years of progressive experience in Technology Operations, Shared Services, or a Global IT/HR Service Desk environment
• At least 3+ years of direct people management or team leadership experience
• Proven success in establishing or managing a shared services or capability center that supports applications and reporting
• Experience managing a reporting function, with hands-on knowledge of SQL and familiarity with cloud data platforms (e.g., Google Cloud Platform)
• Expert-level knowledge of an enterprise ITSM platform, with direct, in-depth experience in ServiceNow being highly preferred
• Demonstrated working knowledge of major HR platforms (e.g., Workday, Docebo, or equivalent HRIS/LMS systems)
• Exceptional verbal and written communication skills, with experience managing expectations with senior international stakeholders
• A Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent military experience