Human Resources Service Excellence, Automation and Process Improvement Analyst

The Opportunity: Avantor is looking for an Automation & Process Improvement Analyst for the HR Shared Services team. The ideal candidate will have expertise in HR operations, process optimization, and HR technology solutions.

Requirements

• Bachelor's degree in HR, Business, Information Systems, or related field
• 5+ years of experience in HR Shared Services, HR technology, or process improvement roles
• Strong expertise in ServiceNow and Workday HR modules
• Experience with automation tools, workflow optimization, and process re-engineering
• Proficiency in Lean Six Sigma methodologies (certification preferred)
• Strong analytical and problem-solving skills with experience in data analytics and reporting
• Excellent communication and stakeholder management skills
• Ability to drive change and implement scalable solutions in a global HR environment

Benefits

• Lead the design and implementation of automation solutions within HR Shared Services, leveraging ServiceNow and Workday.
• Analyze existing HR processes and identify areas for improvement using Lean, Six Sigma, or other process improvement methodologies.
• Configure and optimize ServiceNow to enhance case management, employee portal experience, and knowledge management.