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NTT DATA Services
Hypercare Support Consultant(incident management with onshore project exp))
Join NTT DATA in Bangalore as a Hypercare Support Consultant. Leverage ServiceNow for incident management, ensuring efficient user error resolution. 5+ years in stakeholder management required. Benefits include an inclusive environment.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 11, 2025
NTT DATA is seeking a hypercare support consultant to join their team in Bangalore, India. This role involves incident management, stakeholder management, and ensuring user errors are resolved efficiently, with responsibilities based on location. The consultant will monitor ServiceNow and email, empathize with stakeholders, and route issues to the appropriate support network.
Requirements
- 5+ years experience in client-facing stakeholder management roles
- Experience monitoring ServiceNow and/or Email for stakeholder inquiries
- Empathizing with stakeholders to solve user errors
- Shift 1: 6am – 3pm ET (3:30pm-12:30am IST)
Benefits
- Inclusive and adaptable environment
Requirements Summary
5+ years in stakeholder management. ServiceNow & Email monitoring skills. Prior incident management experience
