IAM Communication & Documentation Specialist

The IAM Communication & Documentation Specialist will join the KBT team that supports user engagement by providing efficient communications, documentation, and the transformation of our business practices.

Requirements

• Collaborate with internal and external cross functional teams and Business Units (BUs)
• Gather project stakeholder requirements to analyze, develop, and deliver on-time documentation
• Create communications in the form of emails or newsletters, that successfully “translate” technical details into a user-friendly format
• Analyze content to determine the appropriate distribution list/audience for each communication
• Utilize ServiceNow tools (knowledge articles, groups, etc.) to create documentation and support self-service efforts
• Support change management planning and implementation by providing documentation that thoroughly explains systems and outlines new processes
• Monitor and evaluate existing documentation to measure end user adoption/engagement

Benefits

• Strong attention to detail and business analytic skills
• Expert writing and grammar skills
• Motivated, self-directed, and able to prioritize work effectively
• Excellent judgment and discretion with sensitive materials and/or Executive Leadership stakeholders
• Meticulous follow-through skills and ability to work to tight project timelines