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Asurion
ICDS Analyst 1
Desktop Support Analyst 1 at Asurion, Washington. Provide technical support via multiple channels. Requires desktop support experience, troubleshooting skills, ServiceNow knowledge, Windows/macOS proficiency, Microsoft 365 expertise.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Service Catalog
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 17, 2025
The Desktop Support Analyst 1 provides technical support to Asurion employees through various channels, including in-person assistance, telephone, email, and remote access tools. The role relies on established procedures and hands-on experience to diagnose, analyze, and resolve technical incidents and service requests efficiently.
Requirements
- Proven experience in desktop or end-user support
- Strong troubleshooting and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks efficiently
- Familiarity with Windows, macOS, and mobile device environments
- Knowledge of Microsoft 365, Microsoft Intune, Active Directory, ServiceNow, and common enterprise software systems
Requirements Summary
Proven experience in desktop support, strong troubleshooting skills, and excellent communication skills required
