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ILUNION
ILUNION IT Services - Técnico Help Desk N1 (Madrid) (H/M/D) S
Join ILUNION in Madrid as a Level 1 IT Service Technician. Leverage ServiceNow for incident management, supporting Windows 10/11 and Microsoft 365.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 6, 2025
ILUNION Servicios TI is seeking a Level 1 IT Service Technician for Madrid. The role involves resolving user issues with Windows 10/11, Microsoft 365, and customer applications, requiring direct client communication and documentation. Candidates should be experienced in both hardware and software troubleshooting.
Requirements
- Higher Education Degree in Information Technology (IT RT)
- Minimum of 2 to 3 years of experience in Help Desk services as a Level 1 technician and computer technical support
- Telephone support to users
- Incident management tools such as Jira, Remedy, ServiceNow
- Remote control tools (VNC, Teamviewer, Radmin, ISL)
- Basic technical knowledge for troubleshooting Windows 10/11
- Basic knowledge of Active Directory
- Basic knowledge of TCP/IP, DHCP, DNS
- Knowledge of LAN/WAN networks
- Knowledge of smartphone devices
- Teamwork and empathy
Requirements Summary
Higher education degree in IT RT, 2-3 years of IT experience, and strong troubleshooting skills. Must be proficient with Windows 10/11 & Microsoft 365
