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ILUNION
ILUNION IT Services -Técnico ServiceDesk N2 (H/M/D) (Madrid) 1
Join ILUNION in Madrid as a N2 Service Desk Technician. Leverage ServiceNow for incident management, support users, and resolve IT issues. Bachelor's required.
Consulting
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 25, 2025
ILUNION IT Services is seeking a professional to join their Madrid team as a N1 Service Desk Technician. The role involves resolving Level 1 IT incidents, providing user support, diagnosing and solving hardware and software problems, and logging requests. Candidates should be comfortable using helpdesk tools and have strong customer communication skills.
Requirements
- Bachelor's Degree in Information Systems in Network (ASIR)
- Minimum 2 to 3 years of experience in HelpDesk as a Level 1 technician and IT technical support
- Experience with incident management tools like Jira, Remedy, ServiceNow
- Experience with remote control tools like VNC, Teamviewer, Radmin, ISL
- Experience with Windows 10 and 11, Microsoft 365, and customer applications
- Basic knowledge of Active Directory
- Basic knowledge of networking technologies (LAN/WAN, TCP/IP, DHCP)
- Basic knowledge of device configuration
- Excellent communication and teamwork skills
- English: Basic N1 Level A2, recommended B1
Requirements Summary
Bachelor's in IT Network (ASIR) + 2-3 years Helpdesk experience. Strong Windows 10/11, Microsoft 365/Customer applications experience
