Implementation-Conversion Analyst Specialist

Implementation-Conversion Analyst Specialist to work as key part of GBPO vision to support a consulting led Transformations. Responsible for Solution Architecture Reviews and approvals, including technical analysis of customer requirements and technical negotiations with customers and partners.

Requirements

• Previous 8-12 years of experience delivering and managing large scale technical contact center implementations.
• Knowledge in the following areas is critical: RPA, CTI, Agent Desktops, Chatbot, Voicebot, Voice recording, PBX/ACD
• Working knowledge of Jira/ServiceNow, RPA tools (UiPath, AA 360 etc., NICE inContact), Amazon Web Services (AWS) / Azure
• Strong analytical skills, being able to perform ROI / CBA analysis.
• Exceptional presentation and demo capabilities

Benefits

• competitive salary
• private medical and dental coverage insurance
• multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• modern work environment and a dedicated and motivated team
• broad range of professional education and personal development opportunities
• work environment built on collaboration and respect