Incident Co-Ordinator

SMBC is seeking an Incident Co-Ordinator to support and improve the resolution of Incidents and effective communication to all levels of management. The role involves escalating issues, adhering to regulatory reporting, coordinating with other teams, and supporting the Incident & Crisis Manager. It requires a strong understanding of DORA regulations and excellent communication skills in an international context.

Requirements

• Strong understanding of DORA regulations and thresholds
• Clear Verbal and writing skills at multiple levels
• Experience as Incident Coordinator
• Willingness to work on-call
• Ability to multitask efficiently
• Reactivity and problem-solving skills
• Strong communication skills
• Embracing a mindset of continuous improvement
• Competencies in Customer Focus, Driving Change, and Driving Results

Benefits

• Competitive paid leave days
• Private medical insurance
• Life and invalidity insurance
• Mental wellbeing support (behavioural health network)
• Learning and development opportunities
• Career progression opportunities
• Ambitious remuneration package