Incident Commander - IC3

The Incident Commander will be responsible for operating production environments, including systems and databases, supporting critical business operations. The ideal candidate will have 5-6 years of database administration experience and 3-4 years of experience in Oracle applications.

Requirements

• Cloud Infrastructure Engineers who also deliver the role of Sysadmins and Application knowledge engineers, have the ability to understand and explain the effect of a complex architecture decisions.
• Incident Management and Service Desk tools like Confluence, Jira, ServiceNow, Remedy and other Ticketing Tools
• Strong working knowledge of Oracle database and concepts like Clustering, RDBMS architecture, ASM, Data Guard, RMAN.
• Highly skilled in administering Oracle applications and databases on UNIX/Linux environments in both a single tier and multi-tier architecture.
• Standard Internet services, such as DNS, HTTP, etc.
• Working knowledge of OCI architecture and components like LBaaS, VCN, Hypervisors etc.,
• Infrastructure Security and Compliance knowledge
• Database technologies: Oracle/MySQL is a must
• Production Support on any one or more applications preferably on Oracle EBS, Hyperion, PeopleSoft, Fusion Middleware/SOA or any Oracle Cloud product handling experience is a must
• Experience in Monitoring and Observability pipeline tools (Nagios / Fluentd / Prometheous, Grafana, ELK, Datadog / Splunk / Kafka skills) would be an added advantage
• Experience on OCI along with other Cloud providers including AWS, IBM and/or GCP would be an added advantage
• Experience on EBS, Hyperion, FMW, PSOFT etc would be an added advantage
• Experience on AI framework and development of chatbot using python for customer service automation
• Strong Technical background with an ability to troubleshoot issues impacting large scale service architectures and application stacks.
• Systematic problem-solving approach, strong communication skills, a sense of ownership and drive
• Able to work unsupervised, independently and within a global team
• Strong leadership skills to direct service teams during Major Incidents
• Exceptional written and verbal communication skills with meticulous attention to detail
• Willingsness to work in 24x7 shifts including on holidays and weekends
• Ability to follow standard engineering principles using agile development methodology and Automation practices
• Co-ordinate with Functional, Infrastructure, Product Support and clients business units
• Around 5 to 8 years of experience running large scale customer facing Incident Management + Problem Management roles is a MUST

Benefits

• competitive benefits based on parity and consistency
• support our people with flexible medical, life insurance, and retirement options
• encourage employees to give back to their communities through our volunteer programs
• equal employment opportunity for all qualified applicants
• committed to growing an inclusive workforce that promotes opportunities for all