One Acre Fund

Incident Management Senior Technician

Join One Acre Fund in Kigali as an Incident Management Senior Technician. Leverage ServiceNow skills to ensure service reliability and manage incidents.

Senior

ServiceNow Role Type:

Support Specialist

ServiceNow Modules:

IT Service Management

Incident Management

ServiceNow Certifications (nice to have):

Certified Implementation Specialist - IT Service Management

Job description

Posted on:

June 11, 2025

Incident Management Senior Technician at One Acre Fund: Safeguard service reliability, manage technical incidents, and collaborate with technical teams.

Requirements

2- 3 years of experience in IT incident management, technical support, or a related field
Strong understanding of IT service management frameworks, such as ITIL
Experience with incident management tools, such as ServiceNow, JIRA, or BMC Helix

Benefits

Health insurance
Paid time off

Requirements Summary

2-3 years of IT experience, ITIL understanding, incident management tool experience