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Nestle Operational Services Worldwide SA
Incident Management Specialist CoC
Join Nestlé Nespresso in Bangalore as an Incident Management Specialist CoC. Leverage ServiceNow skills to manage incidents, ensuring smooth operations. 5+ years exp. required. Flexible work, career growth, and competitive salary offered.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
DevOps
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 3, 2025
Nestlé Nespresso is seeking an Incident Management Specialist CoC to join their Digital and Tech Team in Bangalore, India. The role involves managing and resolving incidents, ensuring minimal disruption to business operations. The ideal candidate will have strong analytical skills, attention to detail, and the ability to work under pressure.
Requirements
- 5+ years of experience in Incident/Request Management
- Solid understanding of IT infrastructure components
- Experience with IT Service Management tools (ServiceNow, JIRA)
- Experience with IT Monitoring tools (Grafana, Nagios)
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
Benefits
- Flexible work policies
- Career development opportunities
- Modern work environment
- Competitive salary
Requirements Summary
5+ years incident/request mgmt exp., IT infrastructure understanding, experience with ITSM & monitoring tools like ServiceNow/JIRA, strong analytical skills
