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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, lead teams, and enhance operational efficiency.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Incident Manager responsible for managing the incident lifecycle, anticipating and addressing system issues, and working closely with the help desk team to identify trends and patterns. Requires leadership experience, technical report writing skills, and knowledge of incident response processes.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant Certification
Benefits
- health benefits
- life insurance
- disability benefits
- financial benefits
- retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
Requirements Summary
6+ years of leadership experience, 4+ years of technical report writing experience, and knowledge of incident response processes
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
86800-198000 USD/year
