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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incident lifecycles and enhance operational efficiency.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
Incident Manager owns the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, working closely with the help desk team and managing ongoing and proactive efforts to maintain applications in production.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 2+ years of experience with technical report writing
- Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
Benefits
- health benefits
- life benefits
- disability benefits
- financial benefits
- retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
- recognition awards program
Requirements Summary
6+ years of experience in a leadership role, 2+ years of experience with technical report writing, and experience with system and data analysis using tools like PowerBI, Tableau, or Excel
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year
