.svg)
Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incident lifecycles and enhance operational efficiency.
Staffing Agency/Recruiter
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
Incident Manager will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review. The role requires anticipating, identifying, and addressing system issues and incidents to resolution in a 24/7/365 environment.
Requirements
- 2+ years of experience in a leadership role in operational environments
- Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- HS diploma or GED
- Excellent verbal and written communication skills
Benefits
- Health benefits
- Life insurance
- Disability insurance
- Financial benefits
- Retirement benefits
- Paid leave
- Professional development
- Tuition assistance
- Work-life programs
- Dependent care
- Recognition awards
Requirements Summary
2+ years of experience in a leadership role, experience with system and data analysis, and excellent communication skills
Apply now
Doral
|
Florida
United States
Entry Level
Hybrid
Full Time
86800-198000 USD/year
