Incident Manager

The Incident Manager will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, in a 24/7/365 environment. They will work closely with the help desk team to anticipate and support ongoing system delivery, and manage ongoing and proactive efforts to maintain applications in production.

Requirements

• 2+ years of experience in a leadership role in operational environments
• Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
• Experience with ServiceNow
• Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
• Secret clearance
• HS diploma or GED
• Excellent verbal and written communication skills

Benefits

• Health, life, disability, financial, and retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care
• Recognition awards program