Booz Allen Hamilton

Incident Manager

Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, improve processes, and support operations.

ServiceNow Role Type:
ServiceNow Modules:
Department - JobBoardly X Webflow Template
IT Service Management
Department - JobBoardly X Webflow Template
Incident Management
Department - JobBoardly X Webflow Template
Security Operations
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
June 5, 2025

Incident Manager: own incident lifecycle, detect and resolve system issues, work with help desk team, share technical details, recommend process improvements, provide timely status updates, and support operational improvements.

Requirements

  • 6+ years of experience in a leadership role in operational environments
  • 4+ years of experience with technical report writing
  • Experience with ServiceNow
  • Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
  • Secret clearance
  • Bachelor's degree
  • DoD 8570 IAT Level 2 or DoD 8140 compliant Certification

Benefits

  • health benefits
  • life insurance
  • disability insurance
  • financial benefits
  • retirement benefits
  • paid leave
  • professional development
  • tuition assistance
  • work-life programs
  • dependent care

Requirements Summary

6+ years of leadership experience, 4+ years of technical report writing, ServiceNow experience, and incident response knowledge