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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, improve processes, and support operations.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 5, 2025
Incident Manager: own incident lifecycle, detect and resolve system issues, work with help desk team, share technical details, recommend process improvements, provide timely status updates, and support operational improvements.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 4+ years of experience with technical report writing
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
- DoD 8570 IAT Level 2 or DoD 8140 compliant Certification
Benefits
- health benefits
- life insurance
- disability insurance
- financial benefits
- retirement benefits
- paid leave
- professional development
- tuition assistance
- work-life programs
- dependent care
Requirements Summary
6+ years of leadership experience, 4+ years of technical report writing, ServiceNow experience, and incident response knowledge
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
86900-198000 USD/year
