Incident Manager

The Incident Manager is responsible for the daily operations of incident management, including lead preparation of reports, schedule meetings, and follow-up with resources. The role involves standardizing, automating, and improving the incident management process, analyzing trends, and collaborating with stakeholders.

Requirements

• Support the day-to-day operation of Incident Management.
• Lead the preparation of Post Incident Reports.
• Schedule and lead incident review meetings.
• Follow-up with key resources to obtain incident information.
• Analyze trends, escalate issues, and ensure process adherence.
• Promote incident management processes and support continuous service improvement.
• Mentor Incident Management process.