Incident Manager

Incident Manager will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review. The role requires anticipating, identifying, and addressing system issues and incidents to resolution in a 24/7/365 environment.

Requirements

• 2+ years of experience in a leadership role in operational environments
• Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
• Experience with ServiceNow
• Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
• Secret clearance
• HS diploma or GED
• Excellent verbal and written communication skills

Benefits

• Health benefits
• Life insurance
• Disability insurance
• Financial benefits
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care
• Recognition awards