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Booz Allen Hamilton
Incident Manager
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
Incident Manager: own the incident lifecycle, anticipate, identify and address system issues and incidents, work closely with the help desk team, manage ongoing and proactive efforts to maintain applications in production.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 2+ years of experience with technical report writing
- Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave, professional development, tuition assistance, work-life programs, and dependent care
- Recognition awards program
Requirements Summary
6+ years of leadership experience, technical report writing, system and data analysis, ServiceNow experience, incident response knowledge, Secret clearance, Bachelor's degree
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year
