Incident Manager

As an Incident Manager, you will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, in a 24/7/365 environment. You will work closely with the help desk team to anticipate and better support ongoing system delivery by discovering trends and patterns.

Requirements

• 6+ years of experience in a leadership role in operational environments
• 2+ years of experience with technical report writing
• Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
• Experience with ServiceNow
• Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
• Secret clearance
• Bachelor's degree

Benefits

• health, life, disability, financial, and retirement benefits
• paid leave
• professional development
• tuition assistance
• work-life programs
• dependent care
• Recognition awards program