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ALTEN
Incident Manager Cloud
Join ALTEN as an Incident Manager Cloud in Fès, Morocco. Leverage ServiceNow for efficient incident management, ensuring SLA compliance. ITIL knowledge required.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 25, 2025
ALTEN MAROC, a company established in 2008 and with over 2200 employees, is seeking an Incident Manager for its Cloud Team in Fès, Morocco. This role focuses on ensuring efficient Incident Management processes, maintaining documentation, resolving incidents at all levels, and ensuring SLA compliance. The position requires a skilled individual with a solid understanding of ITIL and crisis management principles.
Requirements
- Bachelor's degree in computer science
- 3-5 years of experience
- Methodological and technological skills
- Experience with ITSM tools (ServiceNow)
- Experience with Microsoft Office Suite
- Familiarity with Azure
Benefits
- Personalized career path
- Skills development policy
- Ambitious working environment
- Collaborative and purpose-driven
Requirements Summary
Bachelor's in CS & 3-5 years experience. ITIL, ISO 20000, and crisis management knowledge required. Must be proficient in ITM tools like ServiceNow and Microsoft Office Suite
