Incident Manager

The Incident Manager will own the incident lifecycle, from detection and impact assessments to resolution and post-mortem review, in a 24/7/365 environment. The role involves anticipating, identifying, and addressing system issues and incidents to resolution, working closely with the help desk team, and sharing technical details to aid in troubleshooting.

Requirements

• 2+ years of experience in a leadership role in operational environments
• Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
• Experience with ServiceNow
• Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
• Secret clearance
• HS diploma or GED

Benefits

• Health benefits
• Life, disability, and financial benefits
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care