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NTT Ltd.
Incident Manager F/H
Incident Manager at NTT Ltd., Ile-de-France. Lead 20-person team managing incidents/tickets, client escalations, crisis response. Requires 3-5 yrs IT experience, Bachelor's, leadership skills. Hybrid, training, competitive benefits.
Consulting
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 27, 2025
Join NTT DATA and make an impact with your skills and experience. As an Incident Manager, you will coordinate an team of 20 people, prioritize incidents and tickets, and lead reviews with clients. You will also be a point of escalation for clients and teams, and participate in crisis cells and manager on call shifts.
Requirements
- Coordination of a team of 20 people
- Prioritization of incidents and tickets
- Leadership of reviews with clients
- Point of escalation for clients and teams
- Participation in crisis cells and manager on call shifts
Benefits
- Hybrid working
- Opportunity to work with a diverse team
- Training and development opportunities
- Competitive salary and benefits
Requirements Summary
3-5 years of experience in IT or technical support, Bachelor's degree, and strong communication and leadership skills
