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Booz Allen Hamilton
Incident Manager
Join Booz Allen Hamilton as an Incident Manager in Doral, FL. Leverage ServiceNow skills to manage incidents, enhance system performance, and lead teams. Benefits include health, tuition assistance, and more.
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 18, 2025
Incident Manager: own the incident lifecycle, anticipate, identify and address system issues and incidents, work closely with the help desk team, manage ongoing and proactive efforts to maintain applications in production.
Requirements
- 6+ years of experience in a leadership role in operational environments
- 2+ years of experience with technical report writing
- Experience with system and data analysis using tools, including PowerBI, Tableau, or Excel
- Experience with ServiceNow
- Knowledge of incident response processes, SOPs, Playbooks, and cyber investigative TTPs
- Secret clearance
- Bachelor's degree
Benefits
- Health, life, disability, financial, and retirement benefits
- Paid leave, professional development, tuition assistance, work-life programs, and dependent care
- Recognition awards program
Requirements Summary
6+ years of leadership experience, technical report writing, system and data analysis, ServiceNow experience, incident response knowledge, Secret clearance, Bachelor's degree
Apply now
Doral
|
Florida
United States
Senior
Hybrid
Full Time
112800-257000 USD/year
