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Severn Trent
Incident Performance Manager
Incident Performance Manager at Severn Trent, Coventry. Lead incident response, optimize SLA/KPI reporting, and drive service availability improvements using ServiceNow. ITSM expertise required. Competitive benefits including 28 days holiday, bonus, and development opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 28, 2025
We're looking for a dynamic Incident Performance Manager to lead our response to major disruptions, manage incidents, and drive continuous improvement. You'll design insightful SLA and KPI reporting, optimise service availability, and ensure data accuracy across all systems.
Requirements
- IT Service Management expert with experience in incident and problem management
- Experience with IT infrastructure, applications, and monitoring tools
- Hands-on experience with ServiceNow
Benefits
- 28 days holiday + bank holidays
- Annual bonus scheme (up to £2,225)
- Family-friendly policies (including a year off fully paid maternity and adoption leave)
- Leading pension scheme
- Sharesave scheme
- Dedicated training and development
- Electric vehicle scheme
- Retail offers
- Two paid volunteering days per year
Requirements Summary
IT Service Management expert with experience in incident and problem management, and hands-on experience with ServiceNow
Apply now
Coventry
|
England
United Kingdom
Entry Level
In-Person
Full Time
40000-60000 GBP/year
