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Severn Trent
Incident Performance Manager
Incident Performance Manager at Severn Trent, Coventry. Lead major incident response & optimization using ServiceNow ITSM expertise. Manage incident/problem workflows. ITIL certification preferred. 28 days holiday, bonus, pension, training.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
November 28, 2025
Severn Trent Water Limited is seeking an Incident Performance Manager to lead our response to major disruptions, drive continuous improvement, and optimize service availability. This role requires IT Service Management expertise, experience in incident and problem management, and proficiency in platforms like ServiceNow. The successful candidate will join our Colleague Experience team, collaborate with technology teams, and contribute to our award-winning culture.
Requirements
- IT Service Management expertise
- Experience in incident and problem management
- Proficiency in platforms like ServiceNow
- Proactive, detail-driven, and a natural communicator
- Ability to thrive in complex environments
Benefits
- 28 days holiday + bank holidays
- Annual bonus scheme (up to £2,225)
- Family-friendly policies
- Leading pension scheme
- Sharesave scheme
- Dedicated training and development
- Electric vehicle scheme and retail offers
- Two paid volunteering days per year
Requirements Summary
IT Service Management expertise, experience in incident and problem management, and proficiency in platforms like ServiceNow
