Incident & Problem Manager

Do meaningful work with us. Every day. As a fast-growing business with the ambition of making people and communities across Asia healthier, we have exciting career opportunities available to help us achieve our vision.

Requirements

• Bachelor’s degree (or its equivalent) in Computer Science/Information Technology
• 7-10 years’ of IT service management and IT operations and support experience
• 7+ years involved in ITIL roles for incident, problem and change management
• ITIL Foundation certification
• Excellent analytical, troubleshooting and problem-solving skills
• Excellent written and verbal communication skills to effectively communicate technical issues to non-technical parties
• Experience in working with teams in internationally spanning geographies
• Ability to influence and manage people and teams across multiple geographical locations
• Strong organisation and multitasking skills to handle major incidents
• Broad knowledge of IT cloud infrastructure and applications
• Experience with Application Monitoring tools like Dynatrace and ELK.
• Experience working with IT Service Management processes and tools including ServiceNow, JIRA