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Airgas
Incident Specialist - IT Ticket Facilitation
Join Airgas as an Incident Specialist to manage IT incidents using ServiceNow. Requires ITIL v4 certification, strong communication skills, and IT experience.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 28, 2025
The Incident Specialist - IT Ticket Facilitation is responsible for ensuring the efficient and effective resolution of IT incidents impacting Air Liquide China's business operations. This role focuses on the timely coordination, communication, and escalation of incidents, driving restoration of services with minimal disruption.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Fluent English in both written and oral as the working language
- ITIL v4 Foundation certification or higher is highly desirable.
- Proven experience in incident management, preferably in a large enterprise environment.
- Strong understanding of IT infrastructure and services.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work under pressure and manage multiple priorities.
- Experience with incident management tools (e.g., ServiceNow, Jira Service Management).
- Experience with ticketing systems.
- Ability to work on call during off hours occasionally for urgent cases.
Requirements Summary
Bachelor's degree in Information Technology or related field, 0-3 years of experience in incident management, and ITIL v4 Foundation certification or higher
