Information Technology, Support Analyst

The IT Application Support Analyst is responsible for the ongoing support, maintenance, and optimization of enterprise-level business applications. The analyst will serve as a critical liaison between end-users and technical teams, ensuring seamless application functionality and user experience.

Requirements

• Associates Degree or higher in IT relevant discipline
• 1- 2 years IT relevant experience in customer service
• Demonstrable experience with Active Directory, Windows OS, Google Workspace, VPN, Microsoft Office, and ServiceNow
• Excellent written and verbal communication skills
• Ability to provide support to customers via phone, chat, and email
• Ability to write and execute basic SQL queries

Benefits

• Physical Wellbeing: Medical, dental, vision care and wellness programs
• Social Wellbeing: Paid holidays, annual vacation time, paid sick leave, new parent benefits, adoption assistance
• Financial Wellbeing: Competitive Compensation, 401(k) Retirement Savings Plan, Rent Discounts, FSA/HSA, and company-paid life & disability insurance
• Community Wellbeing: Paid Community Service Hours
• Career Wellbeing: Leadership Development, Tuition Assistance